Policies

POLICIES

COVID-19 TRAVEL POLICY FOR BERMUDA RESIDENTS

Following guidance from the Bermuda Government, returning residents will be welcome to attend classes at Aerial Therapy after;

  • receiving two negative COVID-19 PCR tests (pre-departure and day 4) without any symptoms of concern, OR
  • receiving three negative COVID-19 PCR tests (upon arrival, on day 8 and day 14) without any symptoms of concern, OR
  • complete 14 days of self-quarantine without any symptoms of concern.
COVID-19 TRAVEL POLICY FOR VISITORS

Following guidance from the Bermuda Government, visitors will be welcome to attend classes at Aerial Therapy after

  • receiving four negative COVID-19 PCR tests (upon arrival, on days 4, 8 and 14) without any symptoms of concern, OR
  • complete 14 days of self-quarantine without any symptoms of concern.
COVID-19 GENERAL POLICIES

Students with symptoms of concern will not be permitted to enter the studio until they have been symptom-free for at least 14 days.

Students who have tested positive for COVID-19 or have knowingly come into close contact with someone who has the virus will not be permitted to enter the studio for at least 14 days from the time of contact or until they have tested negative for COVID-19.

Masks must be worn to and from the studio. Masks should not be worn during physical activities of high exertion.

Everyone is required to either wash their hands with soap and water in the restroom for a minimum of 20 seconds prior to entering the studio or sanitize their hands using the touchless wall-mounted dispenser immediately upon entry.

Respect everyone in the studio by limiting person-to-person contact and maintain a physical distance of 2m/6ft as much as possible. Students are no longer permitted to enter the office and must limit time spent congregating in the common areas.

We have always maintained high standards of cleanliness but extra care will be taken to sanitize poles, mats, yoga blocks, resistance bands and device stands after each use going forward. Hand washing or sanitizing must take place at the conclusion of each class.

LATE POLICY

Do not be late. Please arrive 10 minutes ahead of your scheduled session to change, get settled and sign the liability waiver (if you haven’t already done so). We have a strict no-late-entry policy for your safety and for the consideration of your instructor as well as other students.

CANCELLATION POLICY

At Aerial Therapy we have a 2-hour cancellation policy. As long as you cancel at least 2 hours before your scheduled class or waitlist, you will not lose that class. The class credit will go back to your account, and you will be able to use it for another class. If you late cancel, you will lose the class from your account. ***Students will be charged $30 each time they late cancel a class that has other students waitlisted.

PRIVATE SESSIONS

We ask that you let us know at least 24 hours ahead of time if you need to cancel a private session; otherwise, you will lose your payment. There are no refunds on late cancellations. ***This cancellation policy does not apply to PRIVATE PARTIES.

SIGN-UP POLICY

We love walk-ins, but to guarantee that you get in to the class, and to make sure it runs, please reserve your spot online. Unfortunately, two hours before its scheduled time, any class with less than three participants signed up may be canceled.

WAITLIST POLICY

When classes are full, you can sign up to be on the waitlist. When someone early cancels within the 2-hour cancellation period, the first available person on the waitlist will be notified by email and given a spot in the session. Once added to the class, you will be held to our standard cancellation policy. If someone late cancels a session that you are waitlisted for, you will be notified by phone and/or email from one of our team members to let you know you have been added to the session from the waitlist.

When joining a waitlist, please be prepared to come to the studio and take the class. If you are uncertain that you will be able to attend on short notice, please remove yourself from the waitlist to avoid being charged for class that you may be added to. 

REFUNDS & TRANSFERS

Pre-registered term fees and drop-in class packages are non-refundable and non-transferable. Once you purchase your classes, make sure you know the expiration date and use all classes before that date. The expiration date will not be extended.

PICTURES & FILMING

We appreciate this age of social networking and understand the importance of tracking your progress and sharing all the amazing things you do at Aerial Therapy with the world so we encourage it! We ask that you respect your instructor and fellow students by taking pictures/videos AFTER class. All subjects of pictures/videos must consent to being captured. The best times to take pictures/videos are during the following:

  • Pole parties
  • Private classes
  • Open Pole Sessions
  • After class, before the next class starts
AGE LIMITATIONS

Students must be at least 18 years old to participate in Aerial Therapy classes.

DRUGS & ALCOHOL

Drugs and alcohol should not be consumed prior to any physical activities at Aerial Therapy. If you are intoxicated upon arrival to the studio, we reserve the right to refuse to allow you to participate in class without a refund.

PROPER ATTIRE

ABSOLUTELY NO LOTIONS OR BODY OILS the day of class – not even in the morning! Sweat combined with body oils/lotions will release your moisturizer back to the surface which will result in dangerous sliding.

ABSOLUTELY NO JEWELRY as it will damage the poles.

Short shorts (with back of the knees and inner thighs exposed) and sports bra/tank top/t-shirt. Areas that would be covered by a swimsuit must be covered at minimum. Beyond that, be as skimpy or as covered up as you like and layer if you are uncertain. Thigh-high or over-the-knee socks, leg warmers and/or knee pads are recommended for floorplay. High heels are not mandatory for class but if you opt for footwear, be sure to bring a pair that you don’t mind getting a little banged up.

FOOD & BEVERAGES

Food and beverages, with the exception of bottled water, are not allowed in the Pole Room. Chewing gum is strictly prohibited in the Pole Room. Please make sure to leave food and drinks in the kitchenette or in the student lockers with your personal belongings and discard any chewing gum before entering the Pole Room.

PERSONAL CONDUCT

We do not tolerate bullying or disrespecting of other students or instructors and their personal space. Such behavior will result in the offender(s) being removed from the studio, and banned from taking classes at Aerial Therapy.

Please respect your instructors and fellow students and leave your phone conversations outside the studio while in class. This applies to text messaging as well.

No street shoes in the Pole Room.

PARTIES
  • A 50% non-refundable deposit is due at the time of booking with the balance due at least 48 hours prior to the date of the event
  • In case of cancellation, up to 14 days before the party, you will get 50% of your deposit refunded or you can reschedule for no extra charge.
  • Group-size must be selected at the time of booking. If the number of people changes and your rate is affected by it, you MUST let us know at least 48 hours ahead of time in order to update the system.
  • If you cancel less than 14 days before your party, you will lose the full deposit and will not be able to reschedule unless paying for another deposit.
  • If you are planning on bringing food or beverages with you, you are allowed to use our common areas with your group, 15 minutes before or after your scheduled party. Food and drinks (expect for water) are not allowed inside the Pole Room.
  • ABSOLUTELY NO REFUNDS FOR LATE COMERS OR LATE CANCELATIONS.
  • Arriving late to parties will result in a shorter party time and will be at the instructor’s discretion to determine whether or not to proceed with the party. (Over 30 minutes late to a party will most likely mean you will NOT be getting a party, yet will have to pay full price for the booking with no refunds, so don’t be late!).
  • Anyone under the influence of drugs or alcohol will not be permitted to participate and will not be refunded their money.
  • We currently only accept online bank transfers or cash for payment.